Yes, you can cancel your order within 24 hours of it being placed. After this window, cancellations are no longer accepted, as your order will already be in the processing stage.

Unfortunately, we do not offer refunds once an order has been successfully confirmed. Please ensure all details are correct before completing your purchase.

We do not offer exchanges, due to hygiene reasons and the nature of our products. However, if you have a concern or require further assistance, please reach out to us via email at info@deluxehubuk.com. Alternatively, you may submit a query directly through our Contact Us page by filling out a support ticket form. Our team will respond to your request within 24–48 hours.

Processing times vary depending on the type of product ordered: - Straight hair textures (wigs & bundles): 1–2 business days - Textured styles (e.g. curly, deep wave): 2–3 business days - Coloured hair: 3–4 business days Please note: During peak seasons or holidays, there may be slight delays. Any such disruptions will be communicated to customers in advance via email or website notifications.

We offer the following delivery options: - Express Delivery - Standard Delivery Once your order has completed processing, you will receive a confirmation email with tracking details so you can monitor your delivery in real time.

Yes, we offer international shipping. Shipping fees and delivery times may vary depending on your location. You will be provided with estimated shipping costs and times at checkout.

Yes, we ship internationally and offer both standard and express delivery options depending on your location. All orders require a processing time of 1–3 working days before dispatch. Please note that all shipping times are listed in working days and already account for holidays and bank holidays. Here are our estimated delivery times by region: USA: - Standard: 3 working days UK: - Standard: 5–7 working days - Express: 3 working days Europe: - Standard: 5–8 working days - Express: 3 working days Africa: - Standard: 7–9 working days - Express: 5–6 working days Once your order has been processed, you'll receive tracking information so you can follow your package every step of the way. If you have any questions about your delivery, feel free to contact our support team.

Yes! You can make your requests via the Customisation page along the menu. Once you fill in the form - our team will get in touch.